---
title: Devices | Neon Support Center
description: Learn how to manage and troubleshoot your Neon devices.
---

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1. [Neon Support Center](https://support.neonscreens.com/knowledge)
2. [Devices](https://support.neonscreens.com/knowledge/devices)

# Devices

 Learn how to manage and troubleshoot your Neon devices.

- [Reset the Neon app (Google with Hexnode)](https://support.neonscreens.com/knowledge/reset-the-neon-app-google-with-hexnode)
- [Finding/Installing Neon on your Amazon Fire TV](https://support.neonscreens.com/knowledge/install-neon-on-your-amazon-fire-stick)

## NG1

- [How do I connect my Neon Device to WIFI?](https://support.neonscreens.com/knowledge/ng1-wifi)
- [Re-pairing Your Neon NG1 Remote](https://support.neonscreens.com/knowledge/re-pairing-your-neon-ng1-remote)
- [Updating your Neon NG1](https://support.neonscreens.com/knowledge/updating-your-neon-ng1)
- [How to Factory Reset an NG1 with a Computer Keyboard](https://support.neonscreens.com/knowledge/how-to-factory-reset-an-ng1-with-a-connected-keyboard)

## Amazon Fire TV Stick

- [Pairing your Fire Stick remote](https://support.neonscreens.com/knowledge/pairing-your-fire-stick-remote)
- [Amazon Device - Show Updated Content](https://support.neonscreens.com/knowledge/show-updated-playlist)
- [Reset/Erase Neon app data on Amazon Fire Stick](https://support.neonscreens.com/knowledge/erase-neon-app-data)

## Samsung TV

- [How to clear data and cache on Samsung SmartTV](https://support.neonscreens.com/knowledge/how-to-clear-data-and-cache-on-samsung-smarttv)
- [How to schedule your Samsung TV to turn ON/OFF](https://support.neonscreens.com/knowledge/how-to-schedule-your-samsung-tv-to-turn-on/off)
- [How to Switch from MagicInfo to URL Launcher](https://support.neonscreens.com/knowledge/how-to-switch-from-magicinfo-to-url-launcher)

- [Install Your Device](https://support.neonscreens.com/knowledge/install-your-device#main-content)

    - [Samsung Commercial Screens](https://support.neonscreens.com/knowledge/install-your-device#samsung-commercial-screens)
- [Neon Dashboard](https://support.neonscreens.com/knowledge/neon-dashboard#main-content)

    - [Playlists, Publications, Schedule](https://support.neonscreens.com/knowledge/neon-dashboard#playlists-publications-schedule)
    - [Media, Canva, Image Type, Video Type](https://support.neonscreens.com/knowledge/neon-dashboard#media-canva-image-type-video-type)
    - [Widgets](https://support.neonscreens.com/knowledge/neon-dashboard#widgets)
    - [Account and Billing](https://support.neonscreens.com/knowledge/neon-dashboard#account-and-billing)
- [Devices](https://support.neonscreens.com/knowledge/devices#main-content)

    - [NG1](https://support.neonscreens.com/knowledge/devices#ng1)
    - [Amazon Fire TV Stick](https://support.neonscreens.com/knowledge/devices#amazon-fire-tv-stick)
    - [Samsung TV](https://support.neonscreens.com/knowledge/devices#samsung-tv)
- [FAQ/Troubleshooting](https://support.neonscreens.com/knowledge/faq-troubleshooting#main-content)

    - [Screens](https://support.neonscreens.com/knowledge/faq-troubleshooting#screens)
    - [Music](https://support.neonscreens.com/knowledge/faq-troubleshooting#music)
    - [Menus](https://support.neonscreens.com/knowledge/faq-troubleshooting#menus)
    - [Video Wall](https://support.neonscreens.com/knowledge/faq-troubleshooting#video-wall)
- [Wi-Fi](https://support.neonscreens.com/knowledge/wi-fi)
- [Music](https://support.neonscreens.com/knowledge/music#main-content)

    - [Sonos](https://support.neonscreens.com/knowledge/music#sonos)

[![Chill listening crop-3](https://support.neonscreens.com/hs-fs/hubfs/Neon%20Logo-%20high%20Res-23-1.png?width=24&height=24&name=Neon%20Logo-%20high%20Res-23-1.png "Chill listening crop-3")](https://neonscreens.com)

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