---
title: FAQ/Troubleshooting | Neon Support Center
description: Here are some of the most common questions and issues our clients have experienced and how to resolve them!
---

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1. [Neon Support Center](https://support.neonscreens.com/knowledge)
2. [FAQ/Troubleshooting](https://support.neonscreens.com/knowledge/faq-troubleshooting)

# FAQ/Troubleshooting

 Here are some of the most common questions and issues our clients have experienced and how to resolve them!

- [TCL Digital Signage Screen Setup Instructions](https://support.neonscreens.com/knowledge/tcl-digital-signage-screen-setup-instructions)

## Screens

- [How Do I Connect My Neon Amazon Signage Stick to Wi-Fi?](https://support.neonscreens.com/knowledge/signage-stick-wifi)
- [My Screen Orientation is Wrong](https://support.neonscreens.com/knowledge/screen-orientation)
- [My Screen Isn't Displaying My New Content](https://support.neonscreens.com/knowledge/where-is-my-new-content)
- [My Neon Remote Isn't Working](https://support.neonscreens.com/knowledge/my-neon-remote-isnt-working)
- [My Screen Shows the Wrong Image](https://support.neonscreens.com/knowledge/wrong-image)
- [My Screen Says There are No Active Publications](https://support.neonscreens.com/knowledge/no-active-publications)
- [My Screen is Blank](https://support.neonscreens.com/knowledge/my-screen-is-blank)

See less ▼

## Music

- [How to Use the Neon Music Web App Control](https://support.neonscreens.com/knowledge/web-app-music)
- [How to Assign a Premade Music Playlist](https://support.neonscreens.com/knowledge/premade-music-playlists)
- [How do I Create a Music Playlist?](https://support.neonscreens.com/knowledge/how-do-i-create-a-music-playlist)

## Menus

- [How to Map Menu Pricing](https://support.neonscreens.com/knowledge/how-to-map-menu)

## Video Wall

- [Video Wall - How To Re-Pair My Nvidia Shield Remote](https://support.neonscreens.com/knowledge/pair-nvidia-shield-remote)

- [Install Your Device](https://support.neonscreens.com/knowledge/install-your-device#main-content)

    - [Samsung Commercial Screens](https://support.neonscreens.com/knowledge/install-your-device#samsung-commercial-screens)
- [Neon Dashboard](https://support.neonscreens.com/knowledge/neon-dashboard#main-content)

    - [Playlists, Publications, Schedule](https://support.neonscreens.com/knowledge/neon-dashboard#playlists-publications-schedule)
    - [Media, Canva, Image Type, Video Type](https://support.neonscreens.com/knowledge/neon-dashboard#media-canva-image-type-video-type)
    - [Widgets](https://support.neonscreens.com/knowledge/neon-dashboard#widgets)
    - [Account and Billing](https://support.neonscreens.com/knowledge/neon-dashboard#account-and-billing)
- [Devices](https://support.neonscreens.com/knowledge/devices#main-content)

    - [NG1](https://support.neonscreens.com/knowledge/devices#ng1)
    - [Amazon Fire TV Stick](https://support.neonscreens.com/knowledge/devices#amazon-fire-tv-stick)
    - [Samsung TV](https://support.neonscreens.com/knowledge/devices#samsung-tv)
- [FAQ/Troubleshooting](https://support.neonscreens.com/knowledge/faq-troubleshooting#main-content)

    - [Screens](https://support.neonscreens.com/knowledge/faq-troubleshooting#screens)
    - [Music](https://support.neonscreens.com/knowledge/faq-troubleshooting#music)
    - [Menus](https://support.neonscreens.com/knowledge/faq-troubleshooting#menus)
    - [Video Wall](https://support.neonscreens.com/knowledge/faq-troubleshooting#video-wall)
- [Wi-Fi](https://support.neonscreens.com/knowledge/wi-fi)
- [Music](https://support.neonscreens.com/knowledge/music#main-content)

    - [Sonos](https://support.neonscreens.com/knowledge/music#sonos)

[![Chill listening crop-3](https://support.neonscreens.com/hs-fs/hubfs/Neon%20Logo-%20high%20Res-23-1.png?width=24&height=24&name=Neon%20Logo-%20high%20Res-23-1.png "Chill listening crop-3")](https://neonscreens.com)

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