---
title: How do I connect my Neon Device to WIFI?
description: Learn how to connect or re-connect your NG1 to the internet
---

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# How do I connect my Neon Device to WIFI?

## Restore your internet connection to receive content updates

***Device Offline***

*If your device is not Online, the “Device is Offline” message pictured below will appear in the **upper right** of the screen while playing content.*

*![](https://support.neonscreens.com/hs-fs/hubfs/undefined-4.png?width=670&height=581&name=undefined-4.png)*

*Connection status can also be viewed by pressing the **OK Button** on your remote when the device is powered on and connected to the TV. If the device is not connected to the internet, the Red **OFFLINE** indicator will appear, as well as the message on the bottom of the screen.*  
*![](https://support.neonscreens.com/hs-fs/hubfs/undefined-Nov-24-2025-03-57-42-8748-PM.png?width=670&height=336&name=undefined-Nov-24-2025-03-57-42-8748-PM.png)*  
*To re-connect to your store internet, take the following steps:*

1. On your Neon remote, please press the **purple Wi-Fi button***.*

*![](https://support.neonscreens.com/hs-fs/hubfs/undefined-Nov-24-2025-03-57-43-5664-PM.jpeg?width=281&height=378&name=undefined-Nov-24-2025-03-57-43-5664-PM.jpeg)*

 

*Device not responding? **[Click HERE to learn how to Re-Pair your remote!](https://support.neonscreens.com/knowledge/re-pairing-your-neon-ng1-remote?hsLang=en)***

2\. Select **your store's Wifi network** from the "Available Networks" list.   
*(Note: If you don't see it, select "See All" to view all options.)*

3\. Enter your password and select **Connect**.

 4\. Once connected, press the **blue Reboot button** on the remote to restart the player. 

![](https://support.neonscreens.com/hs-fs/hubfs/undefined-4.jpeg?width=147&height=318&name=undefined-4.jpeg)

After the media player restarts, your content will download and be displayed.

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