Follow the instructions below to Factory Reset your NG1 Media Player.
Step 1: Remove power from NG1. Make sure the HDMI is connected to the TV.
Step 2: Connect the USB from the corresponding keyboard to the NG1 Media Player. (This can be wired or wireless, see images below)
Step 3: Begin holding down the "Reset" button on the NG1 and connect the power cable to the NG1 while holding the "Reset" button.
Step 4: Continue holding down the "Reset" button until you see a black screen with multiple options listed. (This may take over 30 seconds). You'll first see the Green Neon Logo screen, shortly after you'll see the black screen.
Step 5: Select the option that reads "/Factory Reset" and confirm.
If you run across any issues during this process, please contact our support team directly.
Support Email : support@neonscreens.com
Support Line (Call/Text) : 602 699 3383