Skip to content
English
  • There are no suggestions because the search field is empty.

How to connect my neon music account to sonos app

Use this article to connect a Sonos player to your Neon Screens account. Follow the steps in order.

Before You Start

Make sure you have the following ready:

  • A Sonos Speaker or sound system. It must be connected to your Wi-Fi network and set up.
  • The Sonos App. It must be installed on your mobile device. It must connect to the same Wi-Fi network as your Sonos Speaker.
  • Your Neon account and location must already be set up.
  • Access to the Music section of the Neon Screens Dashboard.

Note: If you do not have Neon Dashboard or Music section access, contact the admin of your Neon account within your company for help with these steps.


 Step 1: Start the Music Player Setup

  1. In the Neon Screens Dashboard, go to the Music section.
  2. Click Add.
  3. Select Add Music Player.

 Step 2: Enter the Music Player Details

  1. In the Add Music Player menu, click the Device Type dropdown.
  2. Select Sonos.
  3. Enter a name in the Music Player Title field.
  4. Click the Location field. Select your location from the list.
  5. Do not close the menu yet! We will return to it shortly to complete setup.

 Step 3: Add Neon as a Content Service in the Sonos App

  1. Open the Sonos App on your mobile device.
  2. Go to the Your Services section.
  3. Tap Manage.
  4. On the Content Services page, tap Add Content Service.
  5. Search for Neon.
  6. Select Neon Screens from the results.
  7. Tap Add to Sonos.

 Step 4: Copy the Household ID

The next screen shows a code. This code is your Household ID. It starts with "Sonos_".

  1. Copy the full Household ID.
  2. Do not tap Authorize yet.
  3. Go back to the Neon Screens Dashboard. The Add Music Player menu should still be open.
  4. Paste or type the Household ID into the Household ID field.
  5. Click Add Music Player.

 Step 5: Assign a Playlist to the Player

  1. In the Neon Screens Dashboard, go to the Library tab in the Music section.
  2. Find the playlist(s) you want to use under My Music Playlists.
  3. Hover over the playlist. Click the action button (⋮).
  4. Select Edit.
  5. In the Update Playlist drawer, scroll to the bottom of the left panel.
  6. Keep the Manual Selection option selected.
  7. Click the Select Players dropdown.
  8. Select the music player you created in Step 2.
  9. Click Update.

 Step 6: Complete Authorization in the Sonos App

  1. Go back to the Sonos App.
  2. Tap Authorize.
  3. A confirmation page will open. It will show a green check mark and the message "You are authenticated."
  4. Go back to the Sonos App.
  5. Follow the remaining prompts to finish the setup.

When setup is complete, Neon will appear as a service under Your Services in the Sonos App.


 Step 7: Play Your Music

  1. In the Sonos App, tap the Neon logo.
  2. A list of playlists assigned to your player will appear.
  3. Select a playlist or song to begin playback.