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How to clear data and cache on Samsung SmartTV

If your application is running slow or taking a while to load, there might be data in the app holding it up, therefore we will clear any data being stored.

Step 1: On your Samsung remote, press the home button once and then hold the "Return" button for about 5-7 seconds to clear any app running in the background. 

Step 2: Select the "Menu" button to access your settings and scroll down to find the "Support" option. 

Step 3: Find and select the "Device care" option 

Step 4: Once you're in, select the bottom option that says "Manage storage" 

Step 5: Find the Neon app and scroll down and click on "View Details" 

Step 6: Clear the Data and Cache from the app and then re open the Neon app from Home. 

This step clears space within the app to allow content to play and will prompt a redownload of your content once you relaunch the Neon App.