---
title: How to clear data and cache on Samsung SmartTV
description: If your application is running slow or taking a while to load, there might be data in the app holding it up, therefore we will clear any data being stored.
---

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# How to clear data and cache on Samsung SmartTV

## If your application is running slow or taking a while to load, there might be data in the app holding it up, therefore we will clear any data being stored.

Step 1: On your Samsung remote, press the home button once and then hold the "Return" button for about 5-7 seconds to clear any app running in the background. 

![](https://support.neonscreens.com/hs-fs/hubfs/image-png-Feb-13-2024-06-26-00-4919-PM.png?width=194&height=413&name=image-png-Feb-13-2024-06-26-00-4919-PM.png)

Step 2: Select the "Menu" button to access your settings and scroll down to find the "Support" option. 

![](https://support.neonscreens.com/hs-fs/hubfs/image-png-Feb-13-2024-06-26-51-9124-PM.png?width=423&height=306&name=image-png-Feb-13-2024-06-26-51-9124-PM.png)

Step 3: Find and select the "Device care" option 

![](https://support.neonscreens.com/hs-fs/hubfs/image-png-Feb-13-2024-06-27-21-8569-PM.png?width=430&height=293&name=image-png-Feb-13-2024-06-27-21-8569-PM.png)

Step 4: Once you're in, select the bottom option that says "Manage storage" 

![](https://support.neonscreens.com/hs-fs/hubfs/image-png-Feb-13-2024-06-27-54-0870-PM.png?width=420&height=307&name=image-png-Feb-13-2024-06-27-54-0870-PM.png)

Step 5: Find the Neon app and scroll down and click on "View Details" 

![](https://support.neonscreens.com/hs-fs/hubfs/image-png-Feb-13-2024-06-28-39-7999-PM.png?width=418&height=303&name=image-png-Feb-13-2024-06-28-39-7999-PM.png)

Step 6: Clear the Data and Cache from the app and then re open the Neon app from Home. 

![](https://support.neonscreens.com/hs-fs/hubfs/image-png-Feb-13-2024-06-29-26-3574-PM.png?width=552&height=390&name=image-png-Feb-13-2024-06-29-26-3574-PM.png)

This step clears space within the app to allow content to play and will prompt a redownload of your content once you relaunch the Neon App.

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