Troubleshooting Your Device
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      1. Neon Support Center
      2. Troubleshooting Your Device

      Reset the Neon app (Amazon)

      1. Press the home button on your remote
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      2. Go to and select Settings (gear icon) in the very right of your screen
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      3. Choose “Applications”
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      4. Choose "Manage Installed Applications"
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      5. Find and select “NeonScreens”
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      6. Choose “Force Stop”
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      7. Choose “Clear cache”
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      8. Choose “Clear data” and confirm
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      9. Press the home button on your remote
      10. Find and open the app “neon” (rainbow-colored)
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      11. Log in to Neon using your Screen ID and Pin found on the back of your remote