--- title: Reset the Neon app (Google with Hexnode) description:   If you have any additional questions or feedback, please reach out to our support team at support@neonscreens.com. --- [Skip to content](https://support.neonscreens.com/knowledge/reset-the-neon-app-google-with-hexnode#main-content) English Show submenu for translations [Customer portal](https://support.neonscreens.com/tickets-view?hsLang=en) ![Neon Logo- high Res-23.png\]](https://support.neonscreens.com/hs-fs/hubfs/Neon%20Logo-%20high%20Res-23.png?height=50&name=Neon%20Logo-%20high%20Res-23.png) Open main navigation Close main navigation - English Show submenu for translations - [Customer portal](https://support.neonscreens.com/tickets-view) - [Visit Neon's Website](https://neonscreens.com/) [Visit Neon's Website](https://neonscreens.com/) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Neon Support Center](https://support.neonscreens.com/knowledge?hsLang=en) 2. [Devices](https://support.neonscreens.com/knowledge/devices?hsLang=en) # Reset the Neon app (Google with Hexnode) 1. Press the home button on your remote 2. Choose “Settings” from the top left corner ![IMG\_8893](https://support.neonscreens.com/hs-fs/hubfs/IMG_8893.jpg?width=562&height=313&name=IMG_8893.jpg) 3. Choose “Exit Kiosk Lockdown” ![IMG\_8894](https://support.neonscreens.com/hs-fs/hubfs/IMG_8894.jpg?width=547&height=297&name=IMG_8894.jpg) 4. Enter the exit password issued to you by Neon ![IMG\_8896](https://support.neonscreens.com/hs-fs/hubfs/IMG_8896.jpg?width=549&height=309&name=IMG_8896.jpg) 5. Press next/enter 6. Choose “Exit” ![IMG\_8897](https://support.neonscreens.com/hs-fs/hubfs/IMG_8897.jpg?width=543&height=305&name=IMG_8897.jpg) 7. Press the home button on your remote ![IMG\_8898](https://support.neonscreens.com/hs-fs/hubfs/IMG_8898.jpg?width=518&height=294&name=IMG_8898.jpg) 8. Go to and select Settings (gear icon) in the top right corner ![IMG\_8899](https://support.neonscreens.com/hs-fs/hubfs/IMG_8899.jpg?width=523&height=295&name=IMG_8899.jpg) 9. Choose “Apps” ![IMG\_8900](https://support.neonscreens.com/hs-fs/hubfs/IMG_8900.jpg?width=522&height=292&name=IMG_8900.jpg) 10. Find and select “NeonScreens” ![IMG\_8901](https://support.neonscreens.com/hs-fs/hubfs/IMG_8901.jpg?width=529&height=298&name=IMG_8901.jpg) 11. Choose “Force Stop” ![IMG\_8902](https://support.neonscreens.com/hs-fs/hubfs/IMG_8902.jpg?width=532&height=297&name=IMG_8902.jpg) 12. Press “OK” 13. Choose “Clear cache” ![IMG\_8903](https://support.neonscreens.com/hs-fs/hubfs/IMG_8903.jpg?width=530&height=296&name=IMG_8903.jpg) 14. Press “OK” 15. Choose “Clear data” ![IMG\_8904](https://support.neonscreens.com/hs-fs/hubfs/IMG_8904.jpg?width=530&height=291&name=IMG_8904.jpg) 16. Press “OK” 17. Press the home button on your remote 18. Find and open the app “hexnode uem” ![IMG\_8905](https://support.neonscreens.com/hs-fs/hubfs/IMG_8905.jpg?width=528&height=294&name=IMG_8905.jpg) 19. Select “ACTIVATE” to set up and enable Kiosk mode ![IMG\_8906](https://support.neonscreens.com/hs-fs/hubfs/IMG_8906.jpg?width=528&height=299&name=IMG_8906.jpg) 20. Wait for Neon to load ![IMG\_8908](https://support.neonscreens.com/hs-fs/hubfs/IMG_8908.jpg?width=523&height=294&name=IMG_8908.jpg) 21. Log in to Neon using your Screen ID and Pin found on the back of your remote   --- If you have any additional questions or feedback, please reach out to our support team at [support@neonscreens.com](mailto:support@neonscreens.com). - [Install Your Device](https://support.neonscreens.com/knowledge/install-your-device?hsLang=en#main-content) - [Samsung Commercial Screens](https://support.neonscreens.com/knowledge/install-your-device?hsLang=en#samsung-commercial-screens) - [Neon Dashboard](https://support.neonscreens.com/knowledge/neon-dashboard?hsLang=en#main-content) - [Playlists, Publications, Schedule](https://support.neonscreens.com/knowledge/neon-dashboard?hsLang=en#playlists-publications-schedule) - [Media, Canva, Image Type, Video Type](https://support.neonscreens.com/knowledge/neon-dashboard?hsLang=en#media-canva-image-type-video-type) - [Widgets](https://support.neonscreens.com/knowledge/neon-dashboard?hsLang=en#widgets) - [Account and Billing](https://support.neonscreens.com/knowledge/neon-dashboard?hsLang=en#account-and-billing) - [Devices](https://support.neonscreens.com/knowledge/devices?hsLang=en#main-content) - [NG1](https://support.neonscreens.com/knowledge/devices?hsLang=en#ng1) - [Amazon Fire TV Stick](https://support.neonscreens.com/knowledge/devices?hsLang=en#amazon-fire-tv-stick) - [Samsung TV](https://support.neonscreens.com/knowledge/devices?hsLang=en#samsung-tv) - [FAQ/Troubleshooting](https://support.neonscreens.com/knowledge/faq-troubleshooting?hsLang=en#main-content) - [Screens](https://support.neonscreens.com/knowledge/faq-troubleshooting?hsLang=en#screens) - [Music](https://support.neonscreens.com/knowledge/faq-troubleshooting?hsLang=en#music) - [Menus](https://support.neonscreens.com/knowledge/faq-troubleshooting?hsLang=en#menus) - [Video Wall](https://support.neonscreens.com/knowledge/faq-troubleshooting?hsLang=en#video-wall) - [Wi-Fi](https://support.neonscreens.com/knowledge/wi-fi?hsLang=en) - [Music](https://support.neonscreens.com/knowledge/music?hsLang=en#main-content) - [Sonos](https://support.neonscreens.com/knowledge/music?hsLang=en#sonos) [![Chill listening crop-3](https://support.neonscreens.com/hs-fs/hubfs/Neon%20Logo-%20high%20Res-23-1.png?width=24&height=24&name=Neon%20Logo-%20high%20Res-23-1.png "Chill listening crop-3")](https://neonscreens.com) Neon Support Center Copyright © 2026, Neon Studios