Troubleshooting Your Device
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      1. Neon Support Center
      2. Troubleshooting Your Device

      Updating your Neon NG1

      Hello, this article will outline how to update your Neon NG1 to the latest software update

      1. Click the settings button on your Neon Remote. (Pictured Below)
      2. Navigate to and select the "Apps" section of the settings menuApps Settings
      3. Navigate to and select the Neon Application
        Neon App Select
      4. Navigate to "Force Stop" and select this option. 
        Neon App Force Stop
      5. Select "Ok" to force stop Neon
        Neon App Force Stop Select
      6. Click the "Home" button on the remote
        NG1 - Home Button
      7. Navigate to the "OTA" option on the home screen
        OTA Option
      8. Select "Check for Update"
        OTA Check for Update
      9. Select "Yes" to download the Updated Neon Application
        OTA Yes
      10. Select "Download and Install" and allow the update to install. 
        Download and Install
      11. Once the download is finished, select "Reboot". This will restart your device with the Updated Neon Application.
        Reboot
      12. Head over to the "Apps" section of the settings to confirm it has updated to the most recent update. 
        Neon App Select
      13. As of February 2025 , App Version 5.47.1 is the most up-to-date. If it's not at the most recent update, please follow steps 3-11.