Features, Add Screen, Add Location
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      1. Neon Support Center
      2. Navigating the Neon Dashboard
      3. Features, Add Screen, Add Location

      Screen status

      Every screen connected to your account will display one of these three statuses:

      • ON

      • OFF

      • -- (INACTIVE)

      ScreenShot Tool -20231228154001

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      ON

      This indicates that your device is on, connected to WiFi, and has the Neon app open.

      OFF

      This indicates that the Neon app on your device is not communicating with our servers. This could be due to a few factors:

      1. Your device is off

      2. Your device is on but disconnected from WiFi

      3. Your device is not running the Neon Application

      Having issues connecting to your WiFi?

      WiFi instructions for Amazon Fire Stick.

      WiFi instructions for Google Chromecast.

      -- (INACTIVE)

      This indicates that you have added the screen to your dashboard but no device has been logged into using that Screen ID.

       

      You can also view the screen status from the Screen Profile.
       
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      We pride ourselves on outstanding customer service!

      If you have any additional questions or feedback, please reach out to our support team at support@neonscreens.com.